Total Disregard for Customer Claims – Unacceptable Service from Auto & General

I am absolutely furious with the appalling treatment I have received from Auto & General Insurance over the past three years. As a loyal customer, I expected decent service and support, but instead, I have been met with outright dishonesty and complete disregard for my concerns.

Recently, I reported that my TV was damaged due to a power surge caused by loadshedding. Instead of assisting me, I was told that the damage was "wear and tear" and that I must find my own repair person to fix it. This is utterly unacceptable—my TV was clearly damaged by a power surge, not normal use or aging.

Furthermore, when my kitchen sink pipe burst, causing water damage to the cabinets, I again sought assistance. The response I received was the same dismissive story—claiming the damage was wear and tear. As a result, I am left to deal with the repairs myself, despite paying premiums for coverage.

As someone from the elderly community, I feel completely exploited and disrespected by your company’s blatant refusal to honor valid claims. The level of service I have received is nothing short of disgraceful, and I am outraged that my concerns are being dismissed with such contempt.

I demand an immediate review of these claims and expect proper support and compensation. This kind of treatment is unacceptable, and I will not tolerate being taken advantage of any longer.

I expect a prompt response and a resolution to these issues.