Took money from my account after I cancelled my policy

<p>I had a policy with Auto and general until June 2014 when I cancelled it. The consultant at the time assured me all items would be cancelled and thanked me for my business. To my surprise they have still been debiting my bank account since July 2014 until June 2016 when I noticed a debit order that shouldn't have gone through.</p> <p>Upon enquiring the with auto and general I was told that it was a value added service and I didn't cancel it contrary to the sales consultants reassurances in 2014. They have now cancelled the debit order but when I requested a full refund on the monies deducted from my account for a service they weren't even rendering I was told that they can only refund me 12 months and only upon receipt of proof for my reason for cancelling the service! Are all clients asked to prove why they are cancelling an insurance policy? People cancel insurance everyday, are they required to prove why they are cancelling?</p> <p>I'm very disappointed with auto and general as a company who should uphold honesty and integrity up high they certainly don't walk the talk.</p>