Time to receive call recording unacceptable

<p>My geyser burst, just to find out it was excluded on my home (building) insurance. I first checked my policy before I tried to submit a claim, nowhere in the policy did it state that my geyser is not covered.</p> <p>Upon talking to the call centre, aparently it is an extra that you must elect....</p> <p>I asked for the call to be pulled, maybe I was offered it and declined it, then no problem. I was informed I will receive a copy of the call within 24 hours.</p> <p>I was phoned by a manager within 24 hours, saying he listened to it, and I did decline it verbally. I said its fine, I would still like to hear it for myself, upon which he confirmed he will send it to me.</p> <p>72 hours passed, nothing. I then phoned the call centre again. The manager was not available but a reminder note was made on my ticket that he must still send me the call recording.</p> <p>It is now 7 days later...should I keep phoning the call centre or will A&G start doing what they say they will?</p> <p>As a last thought, one would think for something as important as a geyser in building insurance, if i client elected not to take it, you would put it in BOLD somewhere on the policy document, that client elected NOT to accept geyser cover. Then is clear to all. To just not say a word about it in the policy doc makes one wonder....</p>