This is what Auto and General did to me

I'm extremely frustrated with the service I am getting from A&G. I was involved in a car accident on August 29, 2025, and my claim was approved at the end of September. The only update I have from the panelbeaters to this day is that the car needs to be fixed structurally first (straighten & pull) using the Car-O-Liner machine. This was the message for the whole of october, everytime I asked for updates. It's now November, and I'm still in the dark about the repair progress. A&G hasn't provided any updates or communication, leaving me to chase after information, no one really cares. The lack of transparency and customer service is appalling. I called on Monday the 3rd of November and they said they will come back to me within 48 hours with regard to progress on the car and how long it will take to fix. I haven't heard anything from them.

Everytime someone asks me what is happening with regards to the car, I have no answer because I know nothing, I am now forced to make visits to the panelbeaters, just so I can see if there is work being done or else I will never get any updates, I might wait forever. In an ideal world there would be an agent from A&G assigned to follow the repair process until the repairs are done, that way I can always have someone to contact and get updates but not in this country hey, I mean I do not even have information on what the agreement was between A&G and the panelbeaters on the time it will take to fix and all. so its now the 10th of November and No call has come through from A&G. I even had to call them today and the lady on the call tried to contact the panelbeaters to get me the update and they couldn't reach them. So my worry is how is it not showing that the policy I provided is already under escalation?

Do not be fooled by the comment under the reviews, they are just saying that to make it seem like they are doing something. I have had someone respond to this twice this past week and they said I will be contacted promptly, I havent heard anything from them in a whole week. Promptly has a different meaning at A&G but I can bet you they are calling thousands of potential clients to get them on their books while people they are deducting money from monthly are here in the reviews complaining.

On 9 December they informed me that the car is gonna be a write off. This is 3 Months later and Today 17 December 2025, I am still waiting on them to settle the car. Been on hold for more than 20 minutes. Like throughout the entire claim process, no one is calling to provide information. I have chase to get information on the settlement of the car.They took 3 Months to write off my car and now they will take 6 Months to settle the car. ***