ZT
Zanele T
1 reviews | Active since Jun 2013
06 Mar 2015, 11:50
This is really stressing me
One of auto n general client bumped into my car in January then we reported in time but the bad and annoying thing is that I'm the one who must always call the insurance ladies and instead today one of your lady's told me that she will not tolarrate my anger her name is precious when I was complaining to her about the service I'm getting from them I'm so dissapointed that it was so easy for her to tell me dat I'm irretating
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Auto & General's replyOfficial
19 Mar 2015, 12:36Hello mazet121,
We thank you for bringing this matter to our attention.
We take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
Please accept our sincere apologies for the manner in which you were addressed.
Regards,
The Auto&General Team.
We thank you for bringing this matter to our attention.
We take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
Please accept our sincere apologies for the manner in which you were addressed.
Regards,
The Auto&General Team.
Auto & General's reply19 Mar 2015, 12:36
Official
Hello mazet121,
We thank you for bringing this matter to our attention.
We take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
Please accept our sincere apologies for the manner in which you were addressed.
Regards,
The Auto&General Team.
We thank you for bringing this matter to our attention.
We take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
Please accept our sincere apologies for the manner in which you were addressed.
Regards,
The Auto&General Team.