Third Party claim- The amount offered is not enough to fix my vehicle & they're refusing a physical assessment.

I am highly disappointed with the way Auto & General has handled my Third Party claim.

I was hit on the rear, my bumper & tail light broke.

Auto & General did a photo assessment. Their assessment amounted to R19 937.65 I contacted VW & their quotation for parts was R20 363.06 excluding labour. I communicated this with Auto & General & was advised that they do their assessment with Automagic. I personally took my car to Automagic, when I got there, they quoted R29 095.01.

I communicated this back to Auto & General. The matter was escalated & they increased the offer to R21 947.19 (Still not enough!!) I am even willing for them to fix my car & not receive any money as all I want is for my car to be fixed. I was advised that they don't repair third party claims, they only offer cash. I was advised that they have requested management to do a physical assessment. Management refused.

How am I supposed to fix my car, when the money they're offering wont cover all the costs? They don't want to do a physical assessment, because they know that the amount they're offering is less. I feel ****med by Auto & General. Just a bunch of dishonest ******.