Third party claim

Auto n general client was at fault and claimed for a third party claim on the 3 May 2022....i had to call telesure investment holdings to claim and had to call and ask for progress every week... Am sitting without a car for a month now.. I was told it will take 30 days called last week they told me they are busy authorizing the claim it will. Take up to 5 working days then send me a settlement offer... Today I called them they told me they are waiting on client to authorize... Called the client to call them because they did not have a sense of urgency at all.... Seeing that am sitting without a car I called them again they told me that the client gave authorization they are not going to authorize up to 5 working days again... When Wil this nightmare end.... I find this organization completely disorganized... No sense of urgency... They don't care about their clients at all