AJ
Allan J

1 reviews | Active since Jan 2012

17 Dec 2015, 10:52

THINK TWICE- Auto and General worst in universe

THIS CAN SAVE YOU THOUSANDS! ------please read.<br> <br> So I changed insurance companies , looking for a better rate. To my DEEPEST REGRET, I chose Auto and General.<br> The telesales person was friendly and make lots of promises which included roadside assistance. I never needed this before, but I thought that this may be useful. Well ,this is when the cookie stuck the fan. On my way back from Durban to Port Shepstone, I developed a leak in the radiator at 11am. I pulled over and contacted Auto and General. I explained that I was 60 km away from home and in desperate need of help. Not only was this area very dangerous and notorious for gruesome attacks on motorist, but I had nobody else to assist and my family was in van as well.<br> <br> The operator very politely informed me that they can not render assistance as I was NOT involved in an accident. After trying to explain the gravity of my situation, I was again told that I was not covered.<br> <br> Long story short.<br> 1. Due to limping home (Only got back home at 18h15, trying not to damage engine) I need to fork out R12 000 for a new Cylinder Head.<br> <br> GUYS, BE CAREFUL !!!! <br> <br> When phoning Auto and General....I guarantee you are about to loose alot of money

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Replies (1)
Auto & General
Auto & General's reply17 Dec 2015, 15:25
Official
Hello mrpawnbroker,

Thank you for bringing this matter to our attention.

We confirm that the customer relations specialist has attempted to reach you telephonically as well as by way of electronic mail.

We require more information in order to retrieve the relevant sales call and feedback will follow thereafter.

Please accept our apologies for the inconvenience caused.

Kind Regards,

The Auto & General Team