A
Abednego
1 reviews | Active since May 2026
18 May 2026, 13:11
They were never ther...
They were never there for my wife when we needed them the most
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Replies (1)
Auto & General's replyOfficial
18 May 2026, 13:17Hi Abednego,
We’re truly sorry to hear about your experience and how let down you felt during such an important time for your wife and your family. That is not the level of care or support we strive to provide, and we sincerely apologize that we were not there when you needed us most.
We understand how important reliability and compassion are in moments like these, and we regret that we failed to meet your expectations. Your feedback is taken very seriously, and we will be reviewing this internally to ensure we learn from what happened and improve our service going forward.
Please know that your concerns matter to us, and we would appreciate the opportunity to make things right. If you are open to it, we would be glad to discuss this with you further and see how we can support you moving forward.
Once again, we are very sorry for your experience.
Kind regards,
The Auto & General insurance team
We’re truly sorry to hear about your experience and how let down you felt during such an important time for your wife and your family. That is not the level of care or support we strive to provide, and we sincerely apologize that we were not there when you needed us most.
We understand how important reliability and compassion are in moments like these, and we regret that we failed to meet your expectations. Your feedback is taken very seriously, and we will be reviewing this internally to ensure we learn from what happened and improve our service going forward.
Please know that your concerns matter to us, and we would appreciate the opportunity to make things right. If you are open to it, we would be glad to discuss this with you further and see how we can support you moving forward.
Once again, we are very sorry for your experience.
Kind regards,
The Auto & General insurance team
Auto & General's reply18 May 2026, 13:17
Official
Hi Abednego,
We’re truly sorry to hear about your experience and how let down you felt during such an important time for your wife and your family. That is not the level of care or support we strive to provide, and we sincerely apologize that we were not there when you needed us most.
We understand how important reliability and compassion are in moments like these, and we regret that we failed to meet your expectations. Your feedback is taken very seriously, and we will be reviewing this internally to ensure we learn from what happened and improve our service going forward.
Please know that your concerns matter to us, and we would appreciate the opportunity to make things right. If you are open to it, we would be glad to discuss this with you further and see how we can support you moving forward.
Once again, we are very sorry for your experience.
Kind regards,
The Auto & General insurance team
We’re truly sorry to hear about your experience and how let down you felt during such an important time for your wife and your family. That is not the level of care or support we strive to provide, and we sincerely apologize that we were not there when you needed us most.
We understand how important reliability and compassion are in moments like these, and we regret that we failed to meet your expectations. Your feedback is taken very seriously, and we will be reviewing this internally to ensure we learn from what happened and improve our service going forward.
Please know that your concerns matter to us, and we would appreciate the opportunity to make things right. If you are open to it, we would be glad to discuss this with you further and see how we can support you moving forward.
Once again, we are very sorry for your experience.
Kind regards,
The Auto & General insurance team