They have every excuse in the book to avoid paying a claim.

This is the worse insurance company ever.

They are so quick to sell you products and when it's time to pay out they give you the run around.

I put through a claim in July, finally in September got feedback that the gentleman that assisted me with the claim has since left the company, they will have to do an investigation and listen to the call as he didn't give full details of the policy.

I followed up on the progress as I was not getting any feedback, only to be advised that the agent that was helping me logged an incorrect query and they will log another matter (It being the correct channel this time) and they will come back to me within 48 hours.

Nicolene promised that she will handle the case herself and make sure that she keeps me updated on the progress of my claim, she further advised that Thembi is going to be the team leader that will be contacting me with a way forward.

3 weeks later no one has ever called me but the still debit my account as if nothing happened. Instead of getting feedback on my claim they call me with an offer to add another product to my policy, they are just after money and have no interest in servicing their clients.

I regret moving from my previous insurer and joining Auto and General Insurance

The worse in the market