1 reviews | Active since Jan 2021
They do more damage than repairs.
We opened a claim with A&G august 2020. There was a burst pipe with water coming out of the floor. they sent an *********** plumber (Best Plumbers) who promptly started breaking open floors and walls to reroute the hot water pipes. After their replacing the pipes there was still leaks and the plumber said the the cold water is also leaking so that also needs to be rerouted and A&G forced me to open a second claim with a second excess payable. the plumber then proceeded to break wall tiles, shower doors, the toilet and a whole lot more to replace pipes that was never faulty. After the pipe replacement the leak was still there. We were then left with holes in our walls and floors all over the house, with damaged toilets, baths and showers and a leak still not fixed. We then insisted they send another plumber (millennium plumbers) who actually knew what they were doing. They then did a leak detection and found that the bath overflow was leaking and that was the cause for the water in the next room. The leak was then fixed but the house was still damaged all over from the previous plumber. A&G did repair only about 50% of the resulting damages and now months later we are still waiting . Emails and communications are totally being ignored.
We would like to apologise for the service you have received.
We will escalate your matter to our team to investigate, they will be in contact with you.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
We will escalate your matter to our team to investigate, they will be in contact with you.
Kind Regards,
The Auto & General Team
