They can however do much better and get 5 star rating

I would like to appreciate the service I got from auto and general for my claim of August 12, 2017. However, it will be 5 star if they can (1) follow up on the car repair and not leaving it to the customer as especially if they are who chose the repairer and handed in the car there, (2) make sure that by the time the courtesy car is required back, the repair should be finished and the customer got their car back. They must really work on those two points.

On the recovery of my excess, even though it took 60 days, i give them 100 percent because I did not have to follow up on this, they contacted me after they have recovered the money from the wrong party. Thumbs up for this excellent service.