Their service is very poor and the staff is soo ***********

Their service is very poor and the staff is soo ***********. If you don’t follow up on them your claim will never be attended to. We have been dealing with a claim since mid October. Right now it’s back and forth trying to get a proof of payment and settlement letter. One thing they don’t put into consideration is the airtime that we spend calling them for them to delay everything. It is their job to send clients proof of every transaction between them and clients. We do not have to struggle get that information at all. I am so disappointed in them. To think all our cars are cover under them. They have zero care for their clients and do not have any sense of urgency at all.