Their service is utterly disgusting - I am a client that started with them very recently, when I had to claim and they advise me that the part is not covered

Their service is utterly disgusting - I am a client that started with them very recently, when I had to claim and they advise me that the part is not covered. When I asked them why not? There simple response was the easy route that the part is not covered under “specified components” - please be aware