The worst service provider I have dealt with!!!!

I have lodged a complaint against Auto & Gen last week and the week before on this platform and I will continue to do so until my issue is resolved. I am still waiting for my car to be booked in for repairs as I was promised that my car would be booked in and repaired last week and that never happened and found out to my surprise only when I called in that the panel beater was not even aware of my claim/auth for the repairs and I was promised that my car WILL be booked in for Tuesday which is today and guess what, my car is still not booked to date. I AM TIRED OF AUTO & GENERAL they lack empathy as an organization and have the worst service I have ever come across in my entire life. Sindisiwe Masondo from claims department continuously makes promises she can't keep and never gives you feedback unless you call and wait 20min before you eventually speak to her. I AM DONE BEGGING YOU GUYS TO DO THE BARE MINIMUM and no longer want to speak to anyone from Auto & General unless its the manager and if I do not get this resolved today I am cancelling all my policies with Auto & Gen with immediate effect TODAY!!!! You guys are the WORST!!!!!!!!!