The worst service i ...

The worst service i have ever received , been struggling with my claim for over a month now , payment was made into wrong account , i supp**** them with correct details but still waiting for payment they say they are waiting for feedback from finance department, my question is should Nompolelo the lady that assisted me me call the department and find out what the hold up is so that se can finalise my claim? but no delayed responses and just the same answer when i call they waiting on finance department meanwhile its not a finance company on the outside its an internal company so why is it taking so long and now i am stuck with no transport the worst insurance company honestly the so quick to get you to join but then you struggle like this really terrible!!!! stay away please trust me