THE WORST INSURANCE COMPANY. BAD Attitude and TAT

I have a claim with Auto and General insurance process. Started the process last week and then only heard that there was a additional excess because of lightening. Lol, that was a surprise however we just continued. A day later Robyn called me and said that she was busy processing the claim that was last Thursday, she promised to call me back and give FB Monday. Mon day came and left, we then called the claims dept and asked for Robyn. They mentioned that she was busy however they would load a message for her and that she would call before the end of the day. NO CALL FROM ROBYN. We call back on Wednesday, Robyn STILL BUSY. LOAD A MESSAGE AND SHE WOULD CALL YOU BEFORE THE END OF THE DAY. No call from Robyn. Thursday morning I load a request on thier website that I have a query, nobody calls. I then later in the day load a message looking to take out new insurance, they call me immediately. I ask to be put through to Robyn. Guess what, she is still busy. I then request to hold on till she finishes. I hold on for about 45 min and the call drops. Today Friday, Robyn still busy. Does Robyn exist? Auto and General is extremely quick to call you for your business but THE slowest turn around time when thier service is tested. We've been insured with them for a long time and without claims but now when they have to pay they look for every reason not to pay and not to get back to you. Please do not use this company. They cause headaches.