The worst ever service that I'm receiving from Auto & General car insurance

Very disappointed in the service that I'm receiving from my vehicle insurance company Auto& General. After receiving an email from the insurance company about my annual review. I contacted them to rectify this. After speaking to Kiso for a while she couldn't assist me but promised to call me back. A week later and no call. I decided to call today and was told that a manager could not assist as they are all currently in a meeting and will call me back. 14h30 no call. I called back again and this time I was told that Kimone Govender will be calling me back. Nothing until I called back and was told that they will be out of their meeting at 15h00 and promised that I will be contacted. 16h00 and still no one has called me. I see this as a CLIENT THAT is not worthy to be CALLED a client of Auto & General. If there is ANY OTHER insurer that will beat my current premiums on both my vehicles then I will give THEM THE business. I took out a new insurance in February 2024 and in April I get a revised quote and the premium increased by more than 200% and my previous insurance premium on my bakkie by more than 300%. This is pathetic.