1 reviews | Active since Apr 2017
THE SLOWEST INSURANCE EVER
<p>Dear Auto and General</p> <p>I submitted a claim on the 14th of April 2017 and i unnderstood that it was a holiday, not much was to be done. But i was highly dissapointed when i phoned for an update( 24 April 2017) and i found out that nothing has been done. Instead i was told that the claim will only be accessed on the 27th of April which will be a holiday, so im guessing my claim will only be accessed in the next month. That is absolutely dissapointing. if an assessment takes more than 2weeks, i wonder how long it will take to fix the car. </p> <p>I took an insurance with you because i thought you never dissapoint but i learned the hard. this is disgusting. The service is extremely poor. </p> <p> </p> <p>highly disatisfied customer</p> <p>Kgabiso. </p>
We acknowledge receipt of your complaint.
We are sorry to hear about your disappointment. One of our Customer Relation Specialists will be contact with you shortly to discuss the matter in detail.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We are sorry to hear about your disappointment. One of our Customer Relation Specialists will be contact with you shortly to discuss the matter in detail.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We are sorry to hear about your disappointment. One of our Customer Relation Specialists will be contact with you shortly to discuss the matter in detail.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We are sorry to hear about your disappointment. One of our Customer Relation Specialists will be contact with you shortly to discuss the matter in detail.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialist, we have investigated your concerns and have to agree with you, we did not provide you with feedback during the claims process. The service failures will be addressed on an internal basis and we sincerely apologise for the inconvenience this has caused.
Our claims department will be in contact with you during the course of today to discuss the outcome of the claim with you.
Please feel free to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialist, we have investigated your concerns and have to agree with you, we did not provide you with feedback during the claims process. The service failures will be addressed on an internal basis and we sincerely apologise for the inconvenience this has caused.
Our claims department will be in contact with you during the course of today to discuss the outcome of the claim with you.
Please feel free to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.