The only down side is when I made a claim, they paid the payout amount but took back a percentage amount above the excess fee leaving me with less to fix the damage

The only down side is when I made a claim, they paid the payout amount but took back a percentage amount above the excess fee leaving me with less to fix the damage. I don't remember that being brought to my attention when taking out the policy. Other than that the consultants have done well with assisting me with all my queries, very friendly and efficient service from Snenhlanhla Buthelezi today. 5 🌟 for her