The nightmare never stops

Insurance claim submitted in June, 1st they repudiate the claim incorrectly, then they over turn the decision thanks to Dotty. Two months later they want to repair an iPhone. I had to inform them that iPhone does not allow repairs on their handsets. Now 2 months later after following up almost every week for a \cellphone"claim they want to still charge me an excess. To add on to it - I just got a comparative quote which is R1200.00 less than their premium. The new quote I received for all my assets currently insured with them matches the premium they are charging only on my vehicle. What a *******! After this claim - we are definitely parting ways. Who is responsible... the list is endless!"""