The consultant by the name of Masechaba did try her utmost best to try and resolve my problems It seems to me she did not have support with regard to my challenge

The consultant by the name of Masechaba did try her utmost best to try and resolve my problems It seems to me she did not have support with regard to my challenge. AandG disappointed me by unilaterally increase my premium without me agreeing to such activitiy. Your Frontline employees are well trained and show professionalism. I were to rate the company, there is lot of room to improve so 3 out 10 can do. But the consultants I can not falter at all. So 9 out 10. Since we agreed to disagree as she stood by the company's policy while I was standing my ground about the issues I had. Thanks