The Auto & General VAP tyre and rims claims experience is really disappointing, and knowing what I do now, it's not worth it.

The Auto & General VAP tyre and rims claims experience is really disappointing, and knowing what I do now, it's not worth it. They make use of semantics to weasel their way out of paying a claim. selecting facts that support their argument and ignoring those that would mean they have to pay more out.

I've had VAP cover with them since 2018, and in that time, I haven't missed a single premium, but when it comes time to claim, they start using semantics like what defines a single incident, etc.

I hit a pothole, and it damaged two of my tyres. I logged it as one claim, and as such, they are only paying the limit for a single incident, even though two tyres were damaged. Had I known, I would have logged two separate incidents for each of the tyres, as my annual limit is two tyre incidents. When assessing the claim, they use the remaining tread from both tyres to determine the amount to be paid, even though the limit used is for a single tyre.