Terrible Service - would not recommend at all

Terrible service. Months after claim I still haven’t been able to have repairs on my car completed. My emails remain unanswered when following up. I was sent a claims settlement letter containing a different clients claim and details instead of my own. I currently have no idea on how to proceed and actually have my car repaired. Previous experience was just as terrible. I wonder if anyone will ever get back to me or if I will wait indefinitely like this with no one getting back to me on how to proceed.