TERRIBLE SERVICE FROM AUTO N GENERAL

To Whom It May Concern,

I am writing to express my extreme dissatisfaction with the service I have received from Auto and General Insurance. The experience has been marked by poor business practices, a lack of honesty, and overall terrible service.

I recently submitted a claim for my phone, laptop, and personal items that were ****** from my car. Despite providing all the requested documents promptly, I was met with an unpleasant surprise. When I initially took out the cover for my laptop, it was insured for R12,000. However, now that I am trying to claim, only three months later, I am being told that my laptop is only worth R8,000 and that this is the maximum amount they can pay out which will be reduced on top of that due to the excess.

For the past months, I have been diligently paying for the cover based on the device's original value. It is incredibly frustrating to find out now, at the claim stage, that I was over-insured but. When I purchased the policy, the agent assured me that there would be no issues when I needed to make a claim and we even went online to confirm the price of the device. This assurance has proven to be false, as my claim is now delayed and falling short of what I was paying for...

Attempts to escalate the matter have been futile. Shaleen promised me yesterday that I will get a call back from management by 10:00 am, but today I am still waiting. Every time I need an update, I have to initiate contact. There has never been an occasion where I received a proactive call, an SMS, or even an email from your team. A simple “please call” notification would be appreciated, but that has not been the case.

The agents I have dealt with seem eager to transfer calls and avoid responsibility. This indicates a lack of proper training and an overworked staff. It is clear that there is a need for more trained staff to handle customer inquiries effectively.

This experience has left me extremely dissatisfied and questioning the integrity and reliability of Auto and General Insurance. I urge you to address these issues promptly and improve your service standards to prevent other customers from experiencing similar frustrations.

I look forward to your prompt response and resolution of my claim.