P-HS
Pierre - Henri Seaward
1 reviews | Active since Jul 2021
11 Sept 2023, 10:52
Terrible service and no call centre numbers working
Car was towed to incorrect adres, nor insurance nor towing company answers their phones.
Stranded 45km away from.my vehicle
Helpful (0)
Replies (6)0
Replies (6)
Auto & General's replyOfficial
11 Sept 2023, 10:57Good day Mr. Seaward,
We are concerned to hear about this.
The matter will be escalated to the relevant team and they will be in contact with you.
Kind regards,
The Auto & General Team.
We are concerned to hear about this.
The matter will be escalated to the relevant team and they will be in contact with you.
Kind regards,
The Auto & General Team.
Auto & General's reply11 Sept 2023, 10:57
Official
Good day Mr. Seaward,
We are concerned to hear about this.
The matter will be escalated to the relevant team and they will be in contact with you.
Kind regards,
The Auto & General Team.
We are concerned to hear about this.
The matter will be escalated to the relevant team and they will be in contact with you.
Kind regards,
The Auto & General Team.
P-HS
Pierre - Henri Seaward's updateReviewer Update
11 Sept 2023, 11:11Thank you very much I would like to rectify the matter as soon As possible
P-HS
Pierre - Henri Seaward's update11 Sept 2023, 11:11
Reviewer Update
Thank you very much I would like to rectify the matter as soon As possible
P-HS
Pierre - Henri Seaward's updateReviewer Update
11 Sept 2023, 11:12None of auto and general's lines are working, how should I contact them?
P-HS
Pierre - Henri Seaward's update11 Sept 2023, 11:12
Reviewer Update
None of auto and general's lines are working, how should I contact them?
Auto & General's replyOfficial
11 Sept 2023, 11:14Good day Mr. Seaward,
Kindly see the private message sent to you..
We need the following information at your earliest convenience.
Kind regards,
The Auto & General Team.
Kindly see the private message sent to you..
We need the following information at your earliest convenience.
- Date and time of Incident.
- Approximate time frame of the call.
- Did you attempt to call the Auto & General Roadside assist line? What was the number you attempted to call?
Kind regards,
The Auto & General Team.
Auto & General's reply11 Sept 2023, 11:14
Official
Good day Mr. Seaward,
Kindly see the private message sent to you..
We need the following information at your earliest convenience.
Kind regards,
The Auto & General Team.
Kindly see the private message sent to you..
We need the following information at your earliest convenience.
- Date and time of Incident.
- Approximate time frame of the call.
- Did you attempt to call the Auto & General Roadside assist line? What was the number you attempted to call?
Kind regards,
The Auto & General Team.
P-HS
Pierre - Henri Seaward's updateReviewer Update
11 Sept 2023, 16:07Good afternoon.
Let me explain step by step Auto And General.
17:34 my car broke in Caledon street in George, phoned the call centre number to try and get assistance immediately. No numbers helped, so I used the app to arrange a tow truck.
17:38 I received an sms from the app stating they received sms for accident tow.
Call centre did t answer again.
Towtruck was arranged between 17:50 and 18:08 yesterday evening. We tried to call the call centre and spoke to someone to try and explain that this is not an accident, but a breakdown.
This was from the towtruck driver's phone. Phone got handed from one person to the other, and car had to go to the yard according to insurance. It would be towed to my preferred repairer this morning.
This morning insurance called me at 09:14 to start claim, I explained again what happened, and then I got told that it's a mechanical breakdown. Ta da dumm, that what I said yesterday. They towed my vehicle to a company in George called Auto Magic, and now Auto Magic can't assist me in getting my vehicle home, neither does CMS Towing, who towed the vehicle last night and had the correct adres from last night already. The number for CMS Driver is ***. He simply demanded that he is correct and his job I done, because insurance gave him details and car is where it should be.
So they just towed my vehicle to a business I don't know, and did not ask for, so now I'm stranded without a vehicle and everyone is just shrugging their shoulders more worried about times of calls instead of first sorting out customer.
I did receive new policy papers with adjusted excesses etc from AUTO & GENERAL, how kind!!
Numbers called were
***
***
+***
+***
***
+***
Calls were between 9:14 and 11:58 today.
Let me explain step by step Auto And General.
17:34 my car broke in Caledon street in George, phoned the call centre number to try and get assistance immediately. No numbers helped, so I used the app to arrange a tow truck.
17:38 I received an sms from the app stating they received sms for accident tow.
Call centre did t answer again.
Towtruck was arranged between 17:50 and 18:08 yesterday evening. We tried to call the call centre and spoke to someone to try and explain that this is not an accident, but a breakdown.
This was from the towtruck driver's phone. Phone got handed from one person to the other, and car had to go to the yard according to insurance. It would be towed to my preferred repairer this morning.
This morning insurance called me at 09:14 to start claim, I explained again what happened, and then I got told that it's a mechanical breakdown. Ta da dumm, that what I said yesterday. They towed my vehicle to a company in George called Auto Magic, and now Auto Magic can't assist me in getting my vehicle home, neither does CMS Towing, who towed the vehicle last night and had the correct adres from last night already. The number for CMS Driver is ***. He simply demanded that he is correct and his job I done, because insurance gave him details and car is where it should be.
So they just towed my vehicle to a business I don't know, and did not ask for, so now I'm stranded without a vehicle and everyone is just shrugging their shoulders more worried about times of calls instead of first sorting out customer.
I did receive new policy papers with adjusted excesses etc from AUTO & GENERAL, how kind!!
Numbers called were
***
***
+***
+***
***
+***
Calls were between 9:14 and 11:58 today.
P-HS
Pierre - Henri Seaward's update11 Sept 2023, 16:07
Reviewer Update
Good afternoon.
Let me explain step by step Auto And General.
17:34 my car broke in Caledon street in George, phoned the call centre number to try and get assistance immediately. No numbers helped, so I used the app to arrange a tow truck.
17:38 I received an sms from the app stating they received sms for accident tow.
Call centre did t answer again.
Towtruck was arranged between 17:50 and 18:08 yesterday evening. We tried to call the call centre and spoke to someone to try and explain that this is not an accident, but a breakdown.
This was from the towtruck driver's phone. Phone got handed from one person to the other, and car had to go to the yard according to insurance. It would be towed to my preferred repairer this morning.
This morning insurance called me at 09:14 to start claim, I explained again what happened, and then I got told that it's a mechanical breakdown. Ta da dumm, that what I said yesterday. They towed my vehicle to a company in George called Auto Magic, and now Auto Magic can't assist me in getting my vehicle home, neither does CMS Towing, who towed the vehicle last night and had the correct adres from last night already. The number for CMS Driver is ***. He simply demanded that he is correct and his job I done, because insurance gave him details and car is where it should be.
So they just towed my vehicle to a business I don't know, and did not ask for, so now I'm stranded without a vehicle and everyone is just shrugging their shoulders more worried about times of calls instead of first sorting out customer.
I did receive new policy papers with adjusted excesses etc from AUTO & GENERAL, how kind!!
Numbers called were
***
***
+***
+***
***
+***
Calls were between 9:14 and 11:58 today.
Let me explain step by step Auto And General.
17:34 my car broke in Caledon street in George, phoned the call centre number to try and get assistance immediately. No numbers helped, so I used the app to arrange a tow truck.
17:38 I received an sms from the app stating they received sms for accident tow.
Call centre did t answer again.
Towtruck was arranged between 17:50 and 18:08 yesterday evening. We tried to call the call centre and spoke to someone to try and explain that this is not an accident, but a breakdown.
This was from the towtruck driver's phone. Phone got handed from one person to the other, and car had to go to the yard according to insurance. It would be towed to my preferred repairer this morning.
This morning insurance called me at 09:14 to start claim, I explained again what happened, and then I got told that it's a mechanical breakdown. Ta da dumm, that what I said yesterday. They towed my vehicle to a company in George called Auto Magic, and now Auto Magic can't assist me in getting my vehicle home, neither does CMS Towing, who towed the vehicle last night and had the correct adres from last night already. The number for CMS Driver is ***. He simply demanded that he is correct and his job I done, because insurance gave him details and car is where it should be.
So they just towed my vehicle to a business I don't know, and did not ask for, so now I'm stranded without a vehicle and everyone is just shrugging their shoulders more worried about times of calls instead of first sorting out customer.
I did receive new policy papers with adjusted excesses etc from AUTO & GENERAL, how kind!!
Numbers called were
***
***
+***
+***
***
+***
Calls were between 9:14 and 11:58 today.
Auto & General's replyOfficial
12 Sept 2023, 10:56Thank you for the information. The matter will be escalated to our towing team for further assistance.
Kind regards,
The Auto & General Team.
Kind regards,
The Auto & General Team.
Auto & General's reply12 Sept 2023, 10:56
Official
Thank you for the information. The matter will be escalated to our towing team for further assistance.
Kind regards,
The Auto & General Team.
Kind regards,
The Auto & General Team.