Terrible service

Wouldn’t recommend this insurer. Can’t even get an accident report from them without calling in 3 times. Their operating hours on google show they close at 6pm but call at 5pm and you won’t get through to the number. I have been covered elsewhere and I’ll say from sales stage to claim stage it’s not worth being covered here at all. Never heard of an insurance company that wants to debit you before your debit order date and not after even if your debit date falls on a public Holiday, then they say it’s in the policy wording like a tap on their own shoulder. Also why does the claims department sound like they are so focused on rejecting claims as if they get paid a commission to reject claims or something?. No human element from their claims consultant Princess when she called, yet someone was involved in an accident. Just shocking…