Terrible Service

Writing on behalf of my mother, she has been waiting 6 weeks for a claim to be processed with endless and fruitless promises of call backs and follow ups, with nothing being returned to her. Her claim for a break in was denied because there was no forced entry and they are only paying a measly amount to fix a broken door. Absolutely terrible service, she wasn't kept in the loop of what was going on through the claim process (started on 20 Feb, which to date has still not been completed). Utterly disappointing and unsatisfactory that a big company like Auto & General can treat clients this way.