FB
Ferdinand B

1 reviews | Active since Oct 2012

19 Jul 2017, 12:22

Terrible service

<p>Policy nr: ********** 71</p> <p>If you want to be quick on your feet for a long time again ,be insured at Auto & General and be in an accident.</p> <p> </p> <p>My son was in a accident on the 30/06/2017.The vehicle was taken to a panelbeater. Auto & General assesors until today (19/07/2017) has not yet been to the panelbeaters to acces the job.Currently my son is walking to work and it just seems that his insurance company dont realy care about their customers.</p> <p>And even worse Auto & General always says that they look after their customers ,but the person that drove into my son dont have a legal drvers licence.The day after the accident the legal department said they will handle it ,my son dont have to worry about anything. But also words ,they did nothing and now my son has to pay an access of R13000 due to Auto & General that dont do their job. Please dont believe any prommises that this company makes, they only make it to get customers.Specially if you are a child that bought his 1 st car and getting his first insurance.At least you only bump your head once and see the true coluors from a company when in need.</p> <p> </p>

0
Replies (2)
Auto & General
Auto & General's reply19 Jul 2017, 12:28
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialist attempted to contact you on the number provided, without success and a message was left on your voice mail.

We will investigate your concerns and provide you with an update herein soonest.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply19 Jul 2017, 15:08
Official

Update:

We have been in contact with the policy holder to discuss the matter in detail. We have also arranged that the claims branch make contact with the policy holder to discuss the way going forward.

Trust you will find the above in order.

Kind Regards,

The Auto & General Team.