RT
Regina T
1 reviews | Active since Mar 2019
25 Mar 2019, 16:07
Terrible service
Terrible experience with the claims department. I had an accident in oct 2017 whereby 3rd party reversed onto my car. Auto and General failed to recover my access. I sent multiple mails and called the consultant requesting to speak to the manager but was never granted the opportunity to. None of my mails wherr responded to. I just found another insurer and cancelling them. Auto and general service was rather too disappointing to say the least, will not recommend it to anyone because of the consultant i was dealing with.
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Replies (2)
Auto & General's replyOfficial
25 Mar 2019, 16:17We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply25 Mar 2019, 16:17
Official
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
26 Mar 2019, 09:25Update:
We have attempted to contact you on your mobile without success.
We have requested more information regarding the recovery from our legal team and we will provide you with feedback herein as soon as possible.
Since we were unable to get hold of you, and were not able to leave any message, we do invite you to contact our Customer Relation Specialist back.
Kind Regards,
The Auto & General Team.
We have attempted to contact you on your mobile without success.
We have requested more information regarding the recovery from our legal team and we will provide you with feedback herein as soon as possible.
Since we were unable to get hold of you, and were not able to leave any message, we do invite you to contact our Customer Relation Specialist back.
Kind Regards,
The Auto & General Team.
Auto & General's reply26 Mar 2019, 09:25
Official
Update:
We have attempted to contact you on your mobile without success.
We have requested more information regarding the recovery from our legal team and we will provide you with feedback herein as soon as possible.
Since we were unable to get hold of you, and were not able to leave any message, we do invite you to contact our Customer Relation Specialist back.
Kind Regards,
The Auto & General Team.
We have attempted to contact you on your mobile without success.
We have requested more information regarding the recovery from our legal team and we will provide you with feedback herein as soon as possible.
Since we were unable to get hold of you, and were not able to leave any message, we do invite you to contact our Customer Relation Specialist back.
Kind Regards,
The Auto & General Team.