Terrible service

Item: Auto & General
Rating: 2
Author: Tendani M

Been a customer for years. Recently got involved in an accident. I was never consulted, car just transferred to a Panel beater of their choice, Renew-it Greenstone, which is 30 kms away from my place of residence. They never followed up on the terrible service the Panel beaters gave me. It took about 6 weeks to fix my car after back and firth, complaints, etc. Any possible reputable insurers, please contact me?

Helpful (0)

Replies (3)

Auto & General's replyOfficial

17 Jul 2025, 21:30

Good day Miss T Mathidi,

We are sorry to hear about the service you have received.

We acknowledge your complaint and have escalated to our team to assist.

Kind regards

The Auto & General team

Auto & General's reply17 Jul 2025, 21:30

Official

Good day Miss T Mathidi,

We are sorry to hear about the service you have received.

We acknowledge your complaint and have escalated to our team to assist.

Kind regards

The Auto & General team

Tendani M's updateReviewer Update

20 Aug 2025, 19:17

I am still waiting for the relevant assigned official to call me. I advised her on my available times on email, but she has not. This is really concerning.

Tendani M's update20 Aug 2025, 19:17

Reviewer Update

I am still waiting for the relevant assigned official to call me. I advised her on my available times on email, but she has not. This is really concerning.

Auto & General's replyOfficial

20 Aug 2025, 19:20

Good day Miss T Mathidi,

We are so sorry about this.

We are busy looking into this for you.

Kind regards

The Auto & General team

Auto & General's reply20 Aug 2025, 19:20

Official

Good day Miss T Mathidi,

We are so sorry about this.

We are busy looking into this for you.

Kind regards

The Auto & General team