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Lynette L

1 reviews | Active since Mar 2016

01 Jul 2018, 13:34

Terrible service

I cancelled my service plan with auto and general last year December and was assured that the policy was cancelled and the debit order will no longer be deducted. Whenever I call, to ask for a closure letter and also for the debit orders to stop being deducted, I am assured that the closure letter will be sent and debit orders stopped. To this day, I haven't received and debit orders are still being deducted. Needless to express how useless your call centre/ administrators are. It's shocking

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Replies (4)
Auto & General
Auto & General's reply01 Jul 2018, 19:18
Official

We acknowledge your complaint.

We will be in contact with you during office hours.

Kind Regards,

The Auto & General Team.

Auto & General
Auto & General's reply02 Jul 2018, 13:42
Official

Update:

One of our Customer Relation Specialists attempted to contact you without success.

We will investigate your concerns and provide you with feedback soonest.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply04 Jul 2018, 09:29
Official

Update:

We are pleased to confirm that this matter has been resolved and we invite you to contact our Customer Relation Specialist if you require any assistance in the future.

Best Regards,
The Auto & General Team.

Auto & General
Auto & General's reply04 Jul 2018, 09:29
Official

Update:

We are pleased to confirm that this matter has been resolved and we invite you to contact our Customer Relation Specialist if you require any assistance in the future.

Best Regards,
The Auto & General Team.