TQ
Thandeka Q
1 reviews | Active since Jan 2020
06 Jan 2020, 10:05
terrible service
My car broke down on Saturday 4/01/2020 at about 12h00. I called for road assistance as per my policy with Auto and General . The lady who answered the phone took my contact number and said she will contact me back. She is still contacting me. I am a 67 year old female who was stuck on the side of the road and pay for my policy religiously but did not get the assistance i needed. I will also write this on hello peter as it seems you act quicker there. i am highly disappointed in your service
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Replies (2)
Auto & General's replyOfficial
06 Jan 2020, 10:26Hi Thandeka,
We are so disappointed to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Auto and General Team.
We are so disappointed to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Auto and General Team.
Auto & General's reply06 Jan 2020, 10:26
Official
Hi Thandeka,
We are so disappointed to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Auto and General Team.
We are so disappointed to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Auto and General Team.
Auto & General's replyOfficial
08 Jan 2020, 11:59Hi Thandeka,
Just to confirm that we made contact with your Mom and that the matter has been resolved.
We do apologise for the poor service you've received.
Kind Regards,
The Auto and General Team.
Just to confirm that we made contact with your Mom and that the matter has been resolved.
We do apologise for the poor service you've received.
Kind Regards,
The Auto and General Team.
Auto & General's reply08 Jan 2020, 11:59
Official
Hi Thandeka,
Just to confirm that we made contact with your Mom and that the matter has been resolved.
We do apologise for the poor service you've received.
Kind Regards,
The Auto and General Team.
Just to confirm that we made contact with your Mom and that the matter has been resolved.
We do apologise for the poor service you've received.
Kind Regards,
The Auto and General Team.