Terrible service

I submitted digital photos using Auto Magic, which were more affordable than my original quotation. The assessor approved my claim based on Auto Magic’s pricing and gave me the option to either go with that or submit another quotation, as long as it didn’t exceed double the maximum amount of R5000. I submitted another quotation to match Auto Magic’s price. For the past few days, I’ve been trying to contact Thabiso Thamaganyane via email, but I haven’t had any luck—she hasn’t responded. I’ve called twice a day with no feedback from her. Today, I was promised a call back, but no one called. I called again to inquire about the status of my quotation and was told by the call center agent that my quotation was disputed because it was higher than Auto Magic’s. My point is that if my quotation exceeds the R5000 approved limit by only R300, I still have to pay the additional cost, which makes it irrelevant whether my quotation is higher or lower than Auto Magic’s, as both Auto and General approved R5000, and I, as the customer, must cover the rest. I’ve asked for the managers to call me back, but I still haven’t received any feedback on how to resolve the issue.