Terrible place ,won't recommend

I am very disappointed in the service this place gives to paying clients . In December the problems started when I took out vehicle comprehensive cover with them . I cancelled the policy in less than a weeks time after paying a pro rata fee that should have been refunded to me as their policy states but I never received a refund . It was also a struggle getting the policy cancelled . After the struggle they told me the policy has now been cancelled and on the end of the month they won't deduct the debit order as the policy is cancelled but they still deducted the debit order but luckily after a struggle I got a refund for the debit order but never for the pro rata fee . Every operator I spoke to on the phone was telling me a different story the one said I am no longer covered from the day I cancelled and the others told me no im still covered till the end of December ,it was very confusing and frustrating as I did not know what to believe anymore .

Then in January I got a notification saying that Auto and General deducted money from my account so I called them and told them I am no longer a client of theirs so what is the deduction for ,they told me it is for Tyre and rim protection and dent and scratch protection ,I was very confused as I never took out these policy's with them . I told them to cancel the policy and they said they will send me proof of cancelation via email but I never received anything so the next day on 28 January 2026 I called again just to find out the policy is still active and was never cancelled .

These people add policy's to your name without your knowledge and when you try to cancel the policy's they never do it so you have to call and call and call to begg them to cancel it .

This place is **** and I won't recommend it to anyone . Id rather have no insurance than to be covered by Auto and General . They are a bunch of useless, *********** *******s.