TS
THOBILE S
1 reviews | Active since Jul 2019
16 Aug 2019, 11:24
Terrible insurance ever
So my mother had a car insurance with Auto and General aka ****** since 2011. She cancelled the insurance due to their exorbitant premiums. To our surprise, these ****** went on to debit an amount of R1300 this morning. Like how many times must one call in to cancel before actual cancelation can be made? How many expenses must one incur before the policy can be canceled?why is the debit order still going through when the insurance has been canceled. Why is this insurance take advantage of the elderly
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Replies (3)0
Replies (3)
Auto & General's replyOfficial
16 Aug 2019, 14:17We acknowledge receipt of your complaint.
We will be in contact with the policy holder to discuss the matter.
Kind Regards,
The Auto & General Team.
We will be in contact with the policy holder to discuss the matter.
Kind Regards,
The Auto & General Team.
Auto & General's reply16 Aug 2019, 14:17
Official
We acknowledge receipt of your complaint.
We will be in contact with the policy holder to discuss the matter.
Kind Regards,
The Auto & General Team.
We will be in contact with the policy holder to discuss the matter.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
16 Aug 2019, 15:25Update:
We have attempted to contact you as well as the policy holder, without success. Please allow us an opportunity to look into this matter in order to provide you with the necessary feedback.
Kind Regards,
The Auto & General Team.
We have attempted to contact you as well as the policy holder, without success. Please allow us an opportunity to look into this matter in order to provide you with the necessary feedback.
Kind Regards,
The Auto & General Team.
Auto & General's reply16 Aug 2019, 15:25
Official
Update:
We have attempted to contact you as well as the policy holder, without success. Please allow us an opportunity to look into this matter in order to provide you with the necessary feedback.
Kind Regards,
The Auto & General Team.
We have attempted to contact you as well as the policy holder, without success. Please allow us an opportunity to look into this matter in order to provide you with the necessary feedback.
Kind Regards,
The Auto & General Team.
TS
THOBILE S's updateReviewer Update
16 Aug 2019, 16:58So you basically you can't use her ID number which I provided for your ease of reference ,check the records and revert with proper feedback. My mom called in and cancelled the insurance last month as I have stated. I knew it won't be canceled because your agents were going on and on persuading her to retain the policy. Auto and General check your records and refund her accordingly. No time for delaying tactics.money is involved here. Treat your customers fairly. My grandmother is critically ill she running up and down and unable to attend to each and every call.
TS
THOBILE S's update16 Aug 2019, 16:58
Reviewer Update
So you basically you can't use her ID number which I provided for your ease of reference ,check the records and revert with proper feedback. My mom called in and cancelled the insurance last month as I have stated. I knew it won't be canceled because your agents were going on and on persuading her to retain the policy. Auto and General check your records and refund her accordingly. No time for delaying tactics.money is involved here. Treat your customers fairly. My grandmother is critically ill she running up and down and unable to attend to each and every call.