TERRIBLE CUSTOMER SERVICE

If there was an option of no stars it would be selected * Terrible Customer Service * Delayed Turnaround times to resolve claims * Not willing to go the Extra Mile for their Clients On 16.05.2022 a claim was logged for an insurance claim , No consultants consulted me back regarding the claim , i had to get the vehicle to the workshop and get it repaired at my own cost . A courtesy motor vehicle was issued on the 14.05.2022 . The vehicle is due back on the 13.06.2022 and at such time no progress has been made by Auto and General . I called and asked politely for an extension for week so i can have transport for work ( and with these trying times we cannot afford to stay away ) Auto and General Blatantly refused. On the Flip side the same issue with innovation Group by Auto and General . Communication was sent through via email and no communication or feedback was given from their side , again i have to repair the vehicle at my cost. Every time you call Auto and General you will literally wait approx. 49 minutes before you are assisted and i have screenshots of the calls. You have to repeat the entire incident to about 8 consultants before you get to the correct consultant . Auto and General does not care about Customer Service period . i However since started looking at DOTSURE Insurance and they claims payout with 48hrs . Their Consultants contacts you literally 3 times a day and keep you updated on your claim . DOTSURE is for sure the best i have dealt with Thus far . AUTO and GENERAL A BIG NO FOR ME