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Candace P

1 reviews | Active since Feb 2021

26 Jul 2021, 19:38

Terrible customer service

It has taken Auto & General almost 3 weeks to complete my claim. I have been calling the agent in charge for over a week. He's never available and numerous messages were left for him to return my calls, he never does. In the meantime, I am left without a bath that should've been replaced a long time ago.

0
Replies (3)
Auto & General
Auto & General's reply26 Jul 2021, 20:51
Official
Hi Candace,

Thank you for bringing this matter to our attention.
 
We confirm that the matter has been escalated to the relevant team to investigate further.

We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information. 
 
Kind Regards 
The Auto & General Team
CP
Candace P's update03 Aug 2021, 09:55
Reviewer Update
I am still having hassles with the insurance. I tried calling Ashraf numerous times but keep on hearing he's in a meeting, and he never returns my calls. If I request a call back, it never happens. I call customer service, the person says he will try to find someone in the building to assist, and then just never comes back again, meanwhile I'm on hold for forever, using my airtime. After this, I am moving to another company. I have never ever dealt with such pathetic service in my life.
Auto & General
Auto & General's reply03 Aug 2021, 10:30
Official
Hi Candace,

We are disappointed to hear about your service experience.

We will follow up with the relevant team, they will contact you to discuss your concerns.

Kind Regards,
The Auto & General Team