Terrible claim process and service.

I’ve been with AG for about 5 years now and have been happy with them. I’ve referred everyone I know to them and rejected all those insurance quotes and marketing calls cause I couldn’t be bothered. I recently had to make a claim for the first time ever and what a DISAPPOINTING experience. The consultant was rude and impatient, very dismissive.

The claim was supposed to be only 2-3 days and 7 days I’ve had no communication whatsoever expect an invoice. No update or progress update on the claim or repairs. Very let down by Auto General, and their service. Even the assessment they did was no properly communicated or thoroughly investigated. I only rate one cause you can’t go lower than that. I’m switching insurance as of next month. What a let down!