Terrible

I have received the worse services regarding my vehicle claim after bring a loyal member since 2016 and I have never skipped any payment. Now it is time to me to get the service I'm paying for, I have logged a claim and the claim was approved 14 September 2020. I have been following up with the claim's agent (Lenique )and every time when I call the call center she is not available and I have requested a call back but to date she has never bothered to call me back. And I called again and spoke to Naledi and she said she will pass on my message but she never did. Today I receive a email today that I need to schedule another appointment for my vehicle to be re accessed. Why must we re access if that was done already and the claim was approved. I need this sorted out ASAP