CB
Cathrina B
1 reviews | Active since May 2020
03 Sept 2021, 07:51
Telephone consultant
I received a call this morning about how Auto & General would like to offer me mechanical insurance on my car as my vehicle insurance are with them. As the conversation continued I asked the consultant to send me the information, I just want to read through it and discuss it with a friend (mechanic). The consultant then told me: "You wouldn't understand the words in the document as it is mechanical terms." He made me feel like he thinks I am an idiot, just because I am a women. I am the kind of person, that if I don't understand something, I will read up on it until I understand it. Therefore I am thinking about looking for a new insurer.
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Replies (1)Auto & General's replyOfficial
03 Sept 2021, 09:29Good day Cathrina,
We are disappointed to hear about your service experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply03 Sept 2021, 09:29
Official
Good day Cathrina,
We are disappointed to hear about your service experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
