CB
Cathrina B

1 reviews | Active since May 2020

03 Sept 2021, 07:51

Telephone consultant

I received a call this morning about how Auto & General would like to offer me mechanical insurance on my car as my vehicle insurance are with them. As the conversation continued I asked the consultant to send me the information, I just want to read through it and discuss it with a friend (mechanic). The consultant then told me: "You wouldn't understand the words in the document as it is mechanical terms." He made me feel like he thinks I am an idiot, just because I am a women. I am the kind of person, that if I don't understand something, I will read up on it until I understand it. Therefore I am thinking about looking for a new insurer.

0
Replies (1)
Auto & General
Auto & General's reply03 Sept 2021, 09:29
Official
Good day Cathrina,
We are disappointed to hear about your service experience.

Our team will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team