Hellopeter
Share Your Experience

1 reviews | Active since Sept 2016

05 Dec 2017, 10:50

TECHNICAL REPAIRS

On the 2nd November 2017 my car was booked for repairs due to hail damage, i took the car to the service provider. it went to two places as i was informed telephonically. the last place it went to was GRAND TECH AUTO AND I was liaising with a lady by the name of Cara ********** 155. when the car was ready they dropped my car at my house driven by two guys and when i do the checks the driver door when locking with the key remote was not locking, also my etag and rosary was missing due to window fixing...but it does not give them permission to throw them. They took the car back, and it was returned on Saturday afternoon with an etag back and the driver door locking from inside and was packed in the garage. when i drove the car last week i noticed that you cannot lock the car inside with the buttons on the driver side and the passenger window and the back window door cannot be winded down electronically. this damaged is caused when they were fixing the driver door. Also my rosary is not back. I BROUGHT MY CAR IN A GOOD STATE SO IT CANNOT COME AS A SKOROKORO. MY QUESTION WHAT WERE THEY DOING IN THE DOORS CAUSE THE DAMAGED WAS HAIL. THEIR TECHNICIANS THEY ARE MESSING UP OUR CARS. I AM PAYING AUTO AND GENERAL SO LET ME PAY FOR A GOOD SERVICE

0
Replies (4)
Auto & General
Auto & General's reply05 Dec 2017, 11:21
Official

We acknowledge receipt of your complaint.

We apologise for the unnecessary frustration this has caused. We are investigating your concerns in order to provide you with feedback.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General
Auto & General's reply05 Dec 2017, 11:34
Official

Update:

As discussed with one of our Customer Relation Specialists, our assessing manager will be in contact with you to make arrangements to assist with the issue.

We are confident that we will be able to resolve this matter soon.

Kind Regards,
The Auto & General Team.

Best regards,

's update07 Dec 2017, 10:58
Reviewer Update
I was called by another guy from Auto and General by the name of Yassen ***and he told me that they will look at it as the damaged was outside so the technicians didnt touch the door and the cost will be on my side, i refused hence i brought my car in a good state. They must repair my car. I brought my car in a good state condition and it came back as like that. Auto and General is useless.
Auto & General
Auto & General's reply11 Dec 2017, 10:06
Official

Update:

As discussed with our Customer Relation Specialists, your vehicle was booked in at our repairer for Hail damages. The repairs were completed and after you have collected the vehicle, you have informed us about the doors that are not working/locking.

We have arranged for a second assessment to be conducted and it was establish that the damages to the doors/locking system were pre-existing damages. The outcome of our findings was discussed with you, and you are not accepting the outcome.

In view of the above, we cannot fault the decision and confirm that the decision will remain unchanged.

Kind Regards,

The Auto & General Team.

Best regards,