Taking your time!

I was in a accident on 24 June, this claim is stil being processed on the 4th of July, you guys do not communicate with me, if I don't phone I don't get information, I was informed yesterday that my car is a write off and once again if I did not phone I would not have known. Now you say I can expect a new update on the 7th July! I am so frustrated I need to get a car I am in limbo here and you keep telling me you are waiting for a settlement letter from the bank, surely it cant take 3 days to get a settlement? I am so frustrated!