Taking the cheap way out

Took my vehicle in for repairs and the repair shop told me that the suppliers could only get the arch rubber in grey as to black, so i told him it would be ok but he would have to replace all four, he came back to me and reported that he is only going to do the one as the assesor told him \its my Bad"";15/11/30 18:45;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;126883;765374;14;2;0;1;0;0;2;NULL;NULL;NULL;15/11/30 8:03;15/11/30 6:09;Parcel not delivered;Order ID ***;;***;I was supposed to have received my parcel on Monday 23 November, but apparently the delivery vehicle broke down. <br> <br> I subsequently received a call on 24 November to say that the item would arrive before 16:00. This never happened, even though I waited at work until 17:00.<br> <br> On 25 November I received a call to say that my parcel would be delivered today before 12:00. This did not happen, so I phoned the call centre and they informed me that Mr Delivery delivered the item to a \Lezley\"". I do no know anyone by that name and have still not received my parcel.<br> <br> How is it possible that the driver can deliver to someone who is not known to me without confirming with me? My delivery address is not a residential building"