Take your monthly payments but are full of excuses with a claim!

Very poor service from Auto and General -my friend had accident on 5 December and still waiting for a final answer!!!! Car is at town in premises, assessor already wrote report now they keep on saying that they struggle to contact third party who was involved in accident..... Is this not their problem and not my friends? She is going on holiday on 20 Jan 2017 and I do not think her car will be fixed!!!! If one of Auto & Gen see this message, plse resond asap as the call centre is useless! You can contact my friend at ********** if you want but I doubt strongly if you will...... All I can say is that I will NEVER deal with your company - I am placing this on Helo Peter as well!!