Take premiums and dont give the service!

After being in an accident and logging the claim, my car was towed away to a yard to be assessed. Two days later it arrived at Tekton Auto body repairs and I was advised that the parts had been ordered and would arrive on the Monday and I would receive feedback each day on the progress of the repairs. I received feedback on 4 March and then only on 8 March again. Then only on 11 March, I rep**** asking for clarification and received no response from Chanel, then called and was promised a return call yesterday which also didn't happen. Today they advised that I would only get it back in an estimated additional 5 working days - after the 8 working days it has already taken! They say that one of the parts hadn't arrived.<br> In the meantime Auto and General have poor customer service who also don't respond to queries as they promised and when I called to ask them to chase the repair of my car they advised me that they cant do anything expect log it internally after following up with the repairer. Just pathetic service that by the time my car is repaired I would have been without transport for almost 4 weeks!!<br> Auto and General are happy to pass the buck but take premiums! Sickening!