1 reviews | Active since May 2013
Take off my bank account when ever they want to
<p>i'm very disappoint with auto n genral. They take money off my bank account, I leave money in my a</p> <p>bank for them on 11 july the amount R661.71, they took R602.21 1st time then on same day they take R 59.50. Hello I pay for debet orders each time they go off. 2 nd time they take R 59.50 of course not enough money in my bank to take R59.50 off. Now im sitting in over draft because of their stupid way of doing it.</p> <p>Then when I ask them for their banking details, so i can put money owing in auto n general bank account. They wont give me banking details. </p> <p>I cant believe this now they short n Im in over draft. WHY CANT THEY JUST GIVE ME THE BANK ACCOUNT DETAILS. None of this would have happened. </p> <p>I cant understand why they wont give me their banking details. WHAT IS THE BIG SECRET??????</p>
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we will investigate your concerns and provide you with feedback herein as soon as possible.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we will investigate your concerns and provide you with feedback herein as soon as possible.
Kind Regards,
The Auto & General Team.
Update:
We have attempted to contact you to discuss the final outcome of your complaint with you, without any success.
We have corresponded to you via email, confirming that the initial payment that was requested from your account, was due to amendments that were made effective on your policy. The payment returned as an unpaid premium. Thereafter we have attempted to deduct a second premium, (mid-month) but it also came back as an unpaid.
We confirm that we do not cater for direct payments, hence the reason as to why we could not assist you with a bank account number.
Just to clarify the above, the additional cover as well as the difference in premium was discussed with you and was also agreed by you. For ease of reference, we will email the conversation to you.
In view of the above, we confirm that no refund is due, and that we have now closed this complaint.
Please feel free to contact our Customer Relation Specialist who have emailed you if you need further assistance.
Kind regards,
The Auto & General Team.
Update:
We have attempted to contact you to discuss the final outcome of your complaint with you, without any success.
We have corresponded to you via email, confirming that the initial payment that was requested from your account, was due to amendments that were made effective on your policy. The payment returned as an unpaid premium. Thereafter we have attempted to deduct a second premium, (mid-month) but it also came back as an unpaid.
We confirm that we do not cater for direct payments, hence the reason as to why we could not assist you with a bank account number.
Just to clarify the above, the additional cover as well as the difference in premium was discussed with you and was also agreed by you. For ease of reference, we will email the conversation to you.
In view of the above, we confirm that no refund is due, and that we have now closed this complaint.
Please feel free to contact our Customer Relation Specialist who have emailed you if you need further assistance.
Kind regards,
The Auto & General Team.