MH
Mhlonishwa H

1 reviews | Active since Jan 2021

22 Apr 2024, 10:46

**** tactics and very dishonest customer service

Sharing on behalf of a family member. We are very disappointed in the way Auto and General has handled our claim, they are basically avoiding to pay out, the vehicle is a write off however they sent out their assessor to assess the vehicle and he/she estimates the cost of repairs to R9000 and some change meanwhile quotations done at other RMI approved workshops clearly indicate otherwise and that vehicle is a write off. I strongly advise other consumers to not take cover with Auto and General as they have proven to be very dishonest and rather do business *****ulently a total opposite of what they promise when signing up.

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Replies (1)
Auto & General
Auto & General's reply22 Apr 2024, 10:50
Official
Good day Mhlonishwa,

This is really concerning to hear. We acknowledge your complaint and would like to assure you that the matter has been escalated to the management team, who will be in touch with you as soon as possible. 

Kind regards
The Auto & General Team