Stretch and tyre claim

I’m quite disappointed at the pace and service I’m receiving from Auto & General. So I have two isolated cases, 1. stretch & dent claim, I submitted a claim like a month on two ago, I got a feedback that my claim was declined because a quote THEY received was excessive, understandable, thereafter I was tasked to source a cheaper quote which I did and submitted the quotation, I was informed that they contacted the service provider of the quote regarding a vat number, till today I have not received any feedback on that claim, the stretch is there. 2. A tyre damages claim, I had submitted this claim close to a week now on the A & G App. I received a self assessment email and I followed the prompts and submitted a quote from the tyre shop, so I have submitted two quotations, one was from Gordon’s Auto was rejected because it had no registration, I submitted a second one with the requirements but I have not received any feedback, when I follow up with the consultant I was informed their has problems let me leave my number and claim number they will call me back, I have not received that call. At this point I have to make my own means to get the tyres since I will be travelling to my permanent residence. I truly hope and wish I get assistance