Still waiting for the assessment of my vehicle

Hi,

I was involved in an accident on the 18/12/2017, I have contacted Auto and General on the same day and my car was towed. From the 18/12/2017 I had to call Auto and General everyday for a status update as I have not received any feedback from them whether it's a call or an email.

Here's the breakdown of all the calls: 19/12/2017: Auto and General will book an assessment and within 24 hours I should get notified of the cost and details. 20/12/2017: Should get feedback on or before Friday the 22/12/2017, at the moment they are validating the claim. 21/12/2017: Awaiting the assessment of the vehicle, Auto and General will call and confirm when it will take place. 22/12/2017: Auto and General will let me know today when the assessment will take place and the cost of damages. Still awaiting the assessment.

So far I have received no feedback when told I would have been contacted.

Kind regards Ronald Mariah